The other day I was delivering some coaching skills
training for a company when a delegate asked me how
she should coach the person who is an introvert and
has little to say.
This is the type of person when you start your
coaching session by saying “How is everything going?”
they just reply with “OK” and then the tumbleweed
makes its way across the floor!
Overall, during a coaching session the coach should
be doing around 30% of the talking and the coachee
should be talking around 70% of the time.
This is a challenge when you talk to someone who either
does not have a lot to say or who is naturally shy.
This is what I recommend:
After you get the normal “OK” response ask this:
“On a scale of 0-10, with 10 being absolutely perfect
and 0 being the pits, where would you currently rate
yourself?”
If the coachee responds with a “7″ that must mean that
to have rated themselves a “7″ they must be comparing
themselves to what a “10″ looks like.
So the next response and question to ask is:
“A rating of 7? That’s great. What would a 10 look
like to you?”
Let them explain this and probe a little deeper.
What you are doing here is stimulating a conversation
by using an alternative method other than just saying
“What is going good right now?”
To someone who is naturally shy you are not going to
get a lot out of them by asking this question.
Then, the next steps would be to ask:
“So you have described a 10. And you rate yourself a
7. What do you need to do to bridge the gap?”
I hope you can see how powerful this method is?
And you can use it on all types of people not just
the shy ones - I use it all of the time!
I hope you enjoyed this tip? Add this technique to your tool box
of skills and make your coaching sessions more effective!
Sean McPheat is the Managing Director of MTD Training, a leading UK management training company. Sean is regarded as one of the leading authorities in leadership development has been featured on CNN, ITV, BBC and Arena magazine to name but a few.
Please feel free to download MTD’s FREE Management Skills Course at http://www.management-training-development.com/freeecourse.htm
For further details on MTD’s range of management training courses and programmes visit http://www.management-training-development.com
